Guide for the Huawei Mate 8 - Troubleshooting - I can't send and receive email messages (Cause 3 of 3)

Step 1 of 42

Find "Accounts"

Slide two fingers downwards starting from the top the screen.

Step 2 of 42

Find "Accounts"

Press Shortcuts.

Step 3 of 42

Find "Accounts"

Press Settings.

Step 4 of 42

Find "Accounts"

Press Accounts.

Step 5 of 42

Create new email account

Press Add account.

Step 6 of 42

Create new email account

Press Email.

Step 7 of 42

Enter email address

Press the text input field and key in your email address.

Step 8 of 42

Enter password

Press the text input field and key in the password for your email account.

Step 9 of 42

Enter password

Press Next.

Step 10 of 42

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 42

Select account type

Press POP3.

Step 12 of 42

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 42

Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

110

110

Step 14 of 42

Enter incoming port

Press the field below "Port" and key in 110.

Step 15 of 42

Turn off encryption of incoming email messages

Press Security type.

Step 16 of 42

Turn off encryption of incoming email messages

Press None to turn off the function.

Step 17 of 42

Turn deletion of email messages on server on or off

Press Delete email from server.

Step 18 of 42

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 19 of 42

Turn deletion of email messages on server on or off

Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.

Step 20 of 42

Turn deletion of email messages on server on or off

Press Next.

Step 21 of 42

Enter outgoing server

Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 22 of 42

Enter outgoing port

Press the field below "Port" and key in 25.

Step 23 of 42

Turn off encryption of outgoing email messages

Press Security type.

Step 24 of 42

Turn off encryption of outgoing email messages

Press None to turn off the function.

Step 25 of 42

Turn SMTP authentication on or off

Press Require sign-in to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 26 of 42

Turn SMTP authentication on or off

Press the field below "Username" and key in the username of your email provider's outgoing server.

Step 27 of 42

Turn SMTP authentication on or off

Press the field below "Password" and key in the password of your email provider's outgoing server.

Step 28 of 42

Turn SMTP authentication on or off

Press Next.

Step 29 of 42

Select settings for retrieval of new email messages

Press Sync frequency.

Step 30 of 42

Select settings for retrieval of new email messages

Press the required setting.

Step 31 of 42

Turn email message notifications on or off

Press Notify me when email arrives to turn the function on or off.

Step 32 of 42

Turn on email message synchronisation

Press Sync email from this account to turn on the function.

Step 33 of 42

Turn on email message synchronisation

Press Next.

Step 34 of 42

Turn on email message synchronisation

Press the Home key to return to the home screen.

Step 35 of 42

Enter email account name

Press the email icon.

Step 36 of 42

Enter email account name

Press Menu.

Step 37 of 42

Enter email account name

Press the required email account.

Step 38 of 42

Enter email account name

Press Account name.

Step 39 of 42

Enter email account name

Key in the required name for the email account and press OK.

Step 40 of 42

Enter sender name

Press Your name.

Step 41 of 42

Enter sender name

Key in the required sender name and press OK.

Step 42 of 42

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top the screen.

Press Shortcuts.

Press Settings.

Press Accounts.

2 Create new email account

Press Add account.

Press Email.

3 Enter email address

Press the text input field and key in your email address.

4 Enter password

Press the text input field and key in the password for your email account.

Press Next.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select account type

Press POP3.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 110.

110

9 Turn off encryption of incoming email messages

Press Security type.

Press None to turn off the function.

10 Turn deletion of email messages on server on or off

Press Delete email from server.

Press Never to keep email messages on the server when you delete them on your phone.

Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.

Press Next.

11 Enter outgoing server

12 Enter outgoing port

Press the field below "Port" and key in 25.

13 Turn off encryption of outgoing email messages

Press Security type.

Press None to turn off the function.

14 Turn SMTP authentication on or off

Press Require sign-in to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.