Nokia Lumia 930

Nokia Lumia 930

I can't send and receive picture messages - Nokia Lumia 930

Cause 1 of 5: There's an error at the receiving end

If you have problems sending picture messages to a specific recipient, the error might be at the receiving end.

Solution: Send a picture message to another recipient to check if the error is at the receiving end.

Step 1 of 11

Create picture message

Press the message icon.

Step 2 of 11

Create picture message

Press the new message icon.

Step 3 of 11

Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

Step 4 of 11

Write the text

Press type a text message.
Write the text for your picture message.

Step 5 of 11

Insert pictures and video clips

Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.

Step 6 of 11

4a - Insert picture

Press picture.
Go to the required folder.

Step 7 of 11

4a - Insert picture

Press the required picture.

Step 8 of 11

4b - Insert video clip

Press video.
Go to the required folder.

Step 9 of 11

4b - Insert video clip

Press the required video clip.

Step 10 of 11

Send the picture message

Press the send icon when you've finished your picture message.

Step 11 of 11

Return to the home screen

Press the Home key to return to the home screen.

1 Create picture message

Press the message icon.
Press the new message icon.

2 Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

3 Write the text

Press type a text message.
Write the text for your picture message.

4 Insert pictures and video clips

Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.

5 4a - Insert picture

Press picture.
Go to the required folder.
Press the required picture.

6 4b - Insert video clip

Press video.
Go to the required folder.
Press the required video clip.

7 Send the picture message

Press the send icon when you've finished your picture message.

8 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause