1. Find "Reset phone"
Slide two fingers downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7260822-f-09014f63-549c-445c-aad8-331d70c074f4.png?width=204&height=454)
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7260822-f-40a4563d-fb7e-4bd1-a469-e7298d2e1dd3.png?width=204&height=454)
Press System settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7260822-f-e02b842b-4658-4e49-a066-d7b306ee325a.png?width=204&height=454)
Press Back up and reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7260822-f-84ae61e2-719b-4dfc-9914-9d74224945f2.png?width=204&height=454)
Press Reset phone.
![](http://wmstatic.global.ssl.fastly.net/ml/7260822-f-eea1a189-d8d5-4e3f-a947-bd740b616f4c.png?width=204&height=454)
2. Restore factory default settings
Press Erase all data.
![](http://wmstatic.global.ssl.fastly.net/ml/7260822-f-87f32ea7-97a0-48ca-a320-22b6b8233122.png?width=204&height=454)
Press the required setting.
![](http://wmstatic.global.ssl.fastly.net/ml/7260822-f-f1cfcb13-1e37-44e3-bacb-8b677ef2eeca.png?width=204&height=454)
Press the required setting. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7260822-f-d4edbe2a-80c7-4551-b195-6dd67e0c135e.png?width=204&height=454)
How would you rate your experience?
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![](/Content/images/design_assets/vf-fb-logo.png)