1. Find "Factory data reset"
Slide your finger downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-de2ee7ab-019a-4b33-ae6f-cffa68bae82a.png?width=212&height=376)
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-d2b7bd71-9c67-47e3-8501-fc9c2211c00c.png?width=212&height=376)
Press General management.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-10bd4037-8e4e-41b3-ad4a-e6f58f6da4f6.png?width=212&height=376)
Press Reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-bf8b0ab7-ad7b-41ba-9d89-6cc1d155ac46.png?width=212&height=376)
Press Factory data reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-fbe5fca4-9db9-455b-bc2c-d0749654cfa2.png?width=212&height=376)
2. Restore factory default settings
Press RESET.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-77849703-fe53-48b1-976b-cde2be1de97b.png?width=212&height=376)
Press DELETE ALL. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-7db00aff-ecde-494d-a8d7-4521ef1345cc.png?width=212&height=376)
How would you rate your experience?
Thank you for your evaluation!
![](/Content/images/design_assets/vf-fb-logo.png)