Samsung Galaxy J5 Pro

Samsung Galaxy J5 Pro

Android 7.0

I can't send and receive email messages on my Samsung Galaxy J5 Pro Android 7.0

Cause 4 of 4: Your phone hasn't been set up for POP3 email correctly

To send and receive POP3 email messages, you need to set up your phone correctly for email messaging.

Solution: Set up your phone for POP3 email.

Step 1 of 46

Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 46

Find "Accounts"

Press the settings icon.

Step 3 of 46

Find "Accounts"

Press Cloud and accounts.

Step 4 of 46

Find "Accounts"

Press Accounts.

Step 5 of 46

Create new email account

Press Add account.

Step 6 of 46

Create new email account

Press Email.

Step 7 of 46

Enter email address

Press Email address and key in your email address.

Step 8 of 46

Enter password

Press Password and key in the password for your email account.

Step 9 of 46

Enter password

Press SIGN IN.

Step 10 of 46

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 46

Select server type

Press POP3 account.

Step 12 of 46

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 46

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 14 of 46

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 15 of 46

Turn off encryption of incoming email messages

Press None to turn off the function.

110
Step 16 of 46

Enter incoming port

Press the field below "Port" and key in 110.

Step 17 of 46

Turn deletion of email messages on server on or off

Press the drop down list below "Delete Email from server".

Step 18 of 46

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 19 of 46

Turn deletion of email messages on server on or off

Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

smtp.vodafone.net.au
Step 20 of 46

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 21 of 46

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 22 of 46

Turn off encryption of outgoing email messages

Press None to turn off the function.

25
Step 23 of 46

Enter outgoing port

Press the field below "Port" and key in 25.

Step 24 of 46

Turn SMTP authentication on or off

Press the indicator next to "Authentication required before sending emails" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 25 of 46

Turn SMTP authentication on or off

Press the field below "User name" and key in the username of your email provider's outgoing server.

Step 26 of 46

Turn SMTP authentication on or off

Press the field below "Password" and key in the password of your email provider's outgoing server.

Step 27 of 46

Turn SMTP authentication on or off

Press SIGN IN.

Step 28 of 46

Return to the home screen

Press the Home key to return to the home screen.

Step 29 of 46

Find "Email"

Slide your finger upwards on the screen.

Step 30 of 46

Find "Email"

Press Samsung.

Step 31 of 46

Find "Email"

Press Email.

Step 32 of 46

Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.

Step 33 of 46

Turn email message notifications on or off

Press the settings icon.

Step 34 of 46

Turn email message notifications on or off

Press Notifications.

Step 35 of 46

Turn email message notifications on or off

Press the indicator next to the required email account to turn the function on or off.

Step 36 of 46

Turn email message notifications on or off

Press the Return key.

Step 37 of 46

Turn on email message synchronisation

Press the required account.

Step 38 of 46

Turn on email message synchronisation

Press the indicator next to "Sync account" to turn on the function.

Step 39 of 46

Enter email account name

Press Account name.

Step 40 of 46

Enter email account name

Key in the required name for the email account and press OK.

Step 41 of 46

Enter sender name

Press Your name.

Step 42 of 46

Enter sender name

Key in the required sender name and press OK.

Step 43 of 46

Select settings for retrieval of new email messages

Press Sync schedule.

Step 44 of 46

Select settings for retrieval of new email messages

Press Set sync schedule.

Step 45 of 46

Select settings for retrieval of new email messages

Press the required setting.

Step 46 of 46

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Cloud and accounts.
Press Accounts.

2 Create new email account

Press Add account.
Press Email.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.
Press SIGN IN.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press POP3 account.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None to turn off the function.

9 Enter incoming port

Press the field below "Port" and key in 110.
110

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete Email from server".
Press Never to keep email messages on the server when you delete them on your phone.
Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).
smtp.vodafone.net.au

12 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.

13 Enter outgoing port

Press the field below "Port" and key in 25.
25

14 Turn SMTP authentication on or off

Press the indicator next to "Authentication required before sending emails" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.
Press the field below "User name" and key in the username of your email provider's outgoing server.
Press the field below "Password" and key in the password of your email provider's outgoing server.
Press SIGN IN.

15 Return to the home screen

Press the Home key to return to the home screen.

16 Find "Email"

Slide your finger upwards on the screen.
Press Samsung.
Press Email.

17 Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.
Press the settings icon.
Press Notifications.
Press the indicator next to the required email account to turn the function on or off.
Press the Return key.

18 Turn on email message synchronisation

Press the required account.
Press the indicator next to "Sync account" to turn on the function.

19 Enter email account name

Press Account name.
Key in the required name for the email account and press OK.

20 Enter sender name

Press Your name.
Key in the required sender name and press OK.

21 Select settings for retrieval of new email messages

Press Sync schedule.
Press Set sync schedule.
Press the required setting.

22 Return to the home screen

Press the Home key to return to the home screen.

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