1. Find "Factory data reset"
Slide two fingers downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-dadd74e0-d502-4515-a803-0b1f0188f4a9.png?width=206&height=456)
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-757fc35f-f21a-4cb4-860a-e9c9f3bef234.png?width=206&height=456)
Press General management.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-a521a638-1827-4522-a253-1de376d7360b.png?width=206&height=456)
Press Reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-5f6a43b5-e9c3-424c-a63f-2c1e3736eb3d.png?width=206&height=456)
Press Factory data reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-62930f02-3f2a-4f58-9b71-407ab1bd3c14.png?width=206&height=456)
2. Restore factory default settings
Press Reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-e248848e-76ba-41fc-9307-67fe5f3146b9.png?width=206&height=456)
Press Delete all. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-dc395fec-7e66-4ec2-9a21-79c91ea9ca51.png?width=206&height=456)
How would you rate your experience?
Thank you for your evaluation!
![](/Content/images/design_assets/vf-fb-logo.png)