Sony Xperia Z2

Sony Xperia Z2

I can't receive any calls - Sony Xperia Z2

Cause 3 of 3: Divert of all calls is turned on

If call divert is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail or to another number.

Solution: Turn off call divert.

Step 1 of 10

Find "Call Forwarding"

Slide two fingers down the display starting from the top edge of your phone.
Press Settings.

Step 2 of 10

Find "Call Forwarding"

Press Call settings.

Step 3 of 10

Find "Call Forwarding"

Press Call Forwarding.

Sony Xperia Z2
Step 4 of 10

Cancel all diverts

The current settings are displayed.

Step 5 of 10

Cancel all diverts

Press one of the following options:
Always forward

Step 6 of 10

Cancel all diverts

Forward when busy

Step 7 of 10

Cancel all diverts

Forward when unanswered

Step 8 of 10

Cancel all diverts

Forward when unreachable

Step 9 of 10

Cancel all diverts

Press Disable.
Repeat until all diverts have been cancelled.

Step 10 of 10

Return to the home screen

Press the home icon to return to the home screen.

1 Find "Call Forwarding"

Slide two fingers down the display starting from the top edge of your phone.
Press Settings.
Press Call settings.
Press Call Forwarding.

2 Cancel all diverts

The current settings are displayed.
Sony Xperia Z2
Press one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press Disable.
Repeat until all diverts have been cancelled.

3 Return to the home screen

Press the home icon to return to the home screen.

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