Apple iPhone XR

Apple iPhone XR

iOS 12.0

I can't receive voice messages on my Apple iPhone XR iOS 12.0

Cause 1 of 1: Incoming calls aren't diverted to your voicemail

To receive voice messages, you need to divert calls you can't answer to your voicemail.

Solution: Divert calls to your voicemail.

Step 1 of 8

Find "Keypad"

Press the phone icon.

Step 2 of 8

Find "Keypad"

Press Keypad.

**21*+61414121121#
Step 3 of 8

Divert all calls

Key in **21*+61414121121# and press the call icon.

**61*+61414121121*20#
Step 4 of 8

Divert missed calls

Key in **61*+61414121121*20# and press the call icon.

**62*+61414121121#
Step 5 of 8

Divert if unavailable

Key in **62*+61414121121# and press the call icon.

**67*+61414121121#
Step 6 of 8

Divert if busy

Key in **67*+61414121121# and press the call icon.

Step 7 of 8

End call

Press Dismiss.

Step 8 of 8

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Keypad"

Press the phone icon.
Press Keypad.

2 Divert all calls

Key in **21*+61414121121# and press the call icon.
**21*+61414121121#

3 Divert missed calls

Key in **61*+61414121121*20# and press the call icon.
Key in the required number of seconds before the call is diverted, e.g. 20. The number needs to be divisible by 5.
**61*+61414121121*20#

4 Divert if unavailable

Key in **62*+61414121121# and press the call icon.
**62*+61414121121#

5 Divert if busy

Key in **67*+61414121121# and press the call icon.
**67*+61414121121#

6 End call

Press Dismiss.

7 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve the problem?

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